Description : Customer Service Representative. Company : WesTrac. Location : Perth WA+1 location
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Customer Support Supervisor, the Customer Service Representative is accountable for being the customer conduit in the final process of the parts supply chain by being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.
The Customer Service Representative will be required to effectively handle and provide outstanding customer service to both internal and external customers, engage customers with basic DBSi, WMS knowledge to assist with identifying their requirements providing prompt service in delivery of goods, receipting of credits, core & warranty returns, identifying leads and opportunity purposes within the Guildford CSC (Customer Service Centre).
Location: South Guildford, WA
Roster: Monday – Friday, 8.5-hour days with one required Saturday per month
To be successful the following is required:
- Experience in a customer service or similar role
- Basic computer literacy skills – MS Office and relevant internet-based applications
- The ability to effectively communicate with internal and external stakeholders at all levels
- Excellent communication skills (written, verbal and interpersonal)
- Ability to work successfully within a team and autonomously
- Conflict resolution skills and demonstrated experience in navigating challenging situations
- Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure all customer requirements are fulfilled
- Previous experience utilising WesTrac and Caterpillar systems (desirable)
- Knowledge of DBSi, WMS & SIS 2.0 software (desirable)
What we offer:
- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free on-site parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!
Relocation and Visa sponsorship assistance can be offered to candidates currently located in Australia only.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
Job # 884603
